Manager – Operations (Regional SPOC)

• Business Development: Identify new business opportunities, drive cross-selling and upselling, and achieve a quarterly business conversion target

• Client Relationship Management: Act as the primary SPOC for assigned clients, ensuring proactive engagement and timely resolution of operational concerns.

• Site Audits & Compliance: Conduct a minimum of two site audits every month, share observation reports and monitor corrective actions through the Account Plan Tracker.

• Performance Reviews: Conduct monthly client review meetings, circulate Minutes of Meeting (MoM) and submit account plan compliance reports by month-end.

• Operational Reporting: Ensure timely submission of FMS/MMR reports by the 10th of every month.

• Billing & Collections: Drive payment collection within 45 days.

• Service Innovation: Introduce at least two cost-saving, value-addition or service excellence initiatives per site every month.

• Technology Adoption: Ensure effective implementation and full utilization of company-provided operational technology platforms.

• Graduate; MBA or relevant management qualification preferred.

• 6–10 years in IFM, facility operations or multi-site management.

• Experience in business development and client relationship management.

• Knowledge of SLAs, audits, billing, collections and cost optimization.

• Strong leadership, commercial and negotiation skills.

• Knowledge of Kolkata market preferred.